How should volunteers be utilized at my Fundraising Auction Event?

Volunteers are an extremely important part of your
fundraising event!!  Here are a list of "jobs" that your volunteers need to be placed in for optimal success from Mike Grigg at Elite Auctions & Fundraising Services:

• Live auction and fund a need recorders.  We recommend that you utilize three volunteers in this position to eliminate errors when recording winning bid amounts and donation amounts.  Make sure your professional auctioneer has a "pow-wow" with the recorders prior to the live auction and fund a need.
• Selling raffle tickets or entries to games.  Always put your volunteers in teams of two to maximize their efficiency.  If you have raffles or games going on at your event then send out 2-3 teams of two to sell those tickets or buy in opportunities.  You want aggressive volunteers that are going to sell not just stand in a corner and chat with friends.
• Check-in and check out.  You will need several volunteers to assist with checking in and out your guests.  This number varies dependent upon how many guests you have coming to your event.
• Silent Auction Assistants.  You will need about two volunteers per silent auction table to answer questions, assist with set up, and shutting down silent auction.  These volunteers will need to be able to get bid sheets off the table as soon as auctioneer closes the silent auction, and then move items (if needed) to the proper check out area.
• We recommend that you use professional ringmen rather than have volunteers as your bid spotters.  Professional ringmen are trained to get the best result from your bidders and leaving this up to volunteers simply causes more chaos than assistance.
• Obviously, you will need volunteers to help with setting up and taking down your entire event as well.

Volunteers that are not used or managed in the proper way can cause more problems than they help with, therefore make sure you have a manager in charge of training your volunteers.  Also, don't give each volunteer too much to do; If you overwhelm your volunteers they become less effective.  Good luck with your fundraising events and always make sure to hire a professional auctioneer/consultant to maximize your fundraising results!

Written by Mike Grigg, AARE, BAS with Elite Auctions & Fundraising Services

Signs Your Organization might be ready for Benefit Auction Software

Imagine an event night with seamless transactions and automation systems that track bid packages, bids, and donor activity. Many nonprofit organizations are managing their single largest fundraising event on Access or Excel spreadsheets. This can create certain challenges like version control if there are a number of people managing the events details.  It might be time to consider software if your organization:

1. Has high volume of new volunteers each year. Software maintains history
2. Has multiple people who need to enter attendees, donations, items etc. – Cloud software can have unlimited users and real time updates
3. Needs to sell tickets and take donations online – Software reduces data entry
4. Is not able to tell its auctioneer or board which part of its auction raises the most money
5. Is not able to tell your auctioneer or board the average % of value your silent and live auction delivered at an event
6. Doesn’t know what sold well the year before
7. Doesn’t know who its most generous donors are
8. Has long lines at check-in and out and spends weeks afterwards collecting the money
9. Doesn’t know who was thanked from the event guests to coordinators
10. Needs to reduce the stress of its volunteer and paid staff

There are many types of software out there.  Determine what actions your organizations need to be able to do.  For example, do you need a website to share information about your event? Do you need to take donations, ticket sales, preview your catalog, sell sponsorships and display your sponsors?  Do you have one person entering and managing auction data or a team?  Once you’ve answered some of these questions, start comparing and contrasting software to your list of musts.

A PC version is nice for one person but when an organizations has multiple people managing auction details,  an online version means multiple users can work at the same time. Furthermore, the IT team doesn’t have to install it on a network.  Information is available 24/7 for the auction team.

Software helps you keep the history of the event to hand off to next year’s team.  Also, software that runs reports helps organizations measure areas of success and opportunities to improve.  Lastly, it can help with quick registration, entering winning bids and checking attendees out quickly.

It might be time for software if you’ve recently said, “I’ll never volunteer again!”

Debby Roth-Bush, Greater Giving for Elite Auctions& Fundraising Services

How important are recorders for your live auction and fund a need?

One of the most important jobs at a fundraising auction event are the recorders.  These are the people that are logging in the winning bid amounts and donation amounts from the live auction and fund a need.  They will also be the people running the recorder sheets to the check out personnel.  Sounds simple right?  We see more mistakes made here than almost any other volunteer job… it is a tragedy because this is where serious money can be lost!
 

Here is the formula for success with your recorders: 

1. Don’t have volunteers that like to drink alcoholic beverages handling your recording.
   
2. Assign this job to three people with identical recorder sheets to prevent missed bid amounts or bidder numbers.
3. Have pre-designed recorder sheets that are simple to understand.  Lay out your live auction sheet in the same order of the actual live auction and let recorders know if there are any items that have the potential to sell twice.  Design your fund a need sheet in columns with the same levels your professional auctioneer will be asking your guests to give.
4. Make sure that the three recorders check each other’s sheets and combine to one sheet for the checkout personnel.
5. All recorders need to be placed in a quiet corner close to a speaker, so they can hear, and just listen, logging in data based on what the auctioneer says.  DO NOT HAVE RECORDERS TRY AND FIND THE BIDDER NUMBERS THEMSELVES; THIS IS A RECIPE FOR DISASTER!
6. Have the recorders meet with the auctioneer prior to the event to go over the system.

Written by Mike Grigg, AARE, BAS
EliteFundraisingAuctions.com

How many items should we have in our live fundraising auction?

How many live auction items should we have?  This is one of the most popular questions asked when planning a fundraising auction event.

In a standard “Gala style” event with silent auction, welcome speech, live auction and fund a need there is what’s called a “Golden Hour”.  I would suggest that an hour for a live auction at a fundraiser is a bit too much, but it is a good rule of thumb to keep your live auction no more than one hour long.  I really like to be more in the range of 30-45 minutes if possible.  

Now, that brings up the question: “How many items does that mean we can sell?”  A good professional fundraising auctioneer will take around 3 minutes per item (including the item description).  If you do the math that means that 15 items are the most you should be selling, but ideally you want to stay between 8-10.  Be careful of filling the auction with lower quality items just to say you have ten items!  I would rather have quality, not quantity in the live auction; even if that means having an auction with 4-5 items.  You only have a short attention span with your guests, so make it count!

Written by Mike Grigg, AARE, BAS

EliteFundraisingAuctions.com

Checking In and Out Guests at a Fundraising Auction Event & Where Guests should be Seated

When guests arrive at your event make the check in process simple by dividing them alphabetically by last name or company name in about five to seven different check in areas.  This will help cut down on long lines and crowd size.  

I highly recommend collecting credit card numbers upfront at check in and assigning bidder numbers to each person.  This will make check out much easier and more efficient.  If people are not willing to give credit card numbers upfront explain to them that their check out process may take a little longer.  You can even have VIP check out for those that submit credit cards upfront as an incentive.  Come up with a perk that VIP check out can offer your guests.  You could deliver their items to their tables or they could simply have a special checkout line.

In order to have the most successful fund-a-need, silent auction and live auction, assigning

bidder numbers is a must.  It will help tremendously to have everyone identifiable by bidder number rather than name, and it will dramatically cut down on the amount of runners and people having to collect information throughout the event.  The fund-a-need alone can almost not be done with a big group if bidder numbers are not assigned to each person.

Guests with the means to support your cause should be strategically placed at the front of a room or near the auctioneer.  These guests will more than likely bid several times and it helps to keep the flow of the auction if the auctioneer can easily find them.  Let the auctioneer know where the guests with the means to support will be sitting prior to the start of the auction, and don’t hesitate to introduce the auctioneer to the high rollers so he can build some rapport with them.

Written by Mike Grigg, AARE, BAS

Elite Auctions & Fundraising Services 

EliteFundraisingAuctions.com

How Important is Audio/Visual at a Fundraising Auction Event?

Having great, not good, not okay, but great sound is imperative to your fundraising auction event’s success.  Here are some tips regarding audio/visual at your fundraising event:

• Never use the in-ceiling house system.
• Always surround the room with speakers (Don’t leave out the attendees in the back). 
• Always have screens with auction items displayed during live auction. 
• Don’t forget to have high quality sound in your silent auction area as well (If located in a different area). 
• Don’t have too much treble or too much bass. 
• Have a professional A/V company handle it!

I am no expert in designing or setting up the A/V equipment and I’m assuming you are not either, so have a professional do this step… it can make thousands of dollars difference in your bottom line!  Just picture yourself at a fundraising auction sitting at one of the tables in the back of the room when there are only two speakers in the front and people around you are chatting with each other.  All you can hear is a rumbling sound but you can’t quite make out what the auctioneer is saying… you can’t bid if you can’t hear so the result to the non-profit or school is less money.

Not only is it important to have enough speakers but it is equally important to have enough amperage to power the speakers.  You want rich, deep sound when the auctioneer is chanting or your emcee is speaking.  I leave you with one final thought: “Is it worth paying a fee to an A/V company if you can make significantly more at your event?”

Mike Grigg, AARE, BAS
Chief Auctioneer/Consultant
Elite Auctions & Fundraising Services
http://www.EliteFundraisingAuctions.com